Meet and Welcome Visitors

Understand procedures for meeting and welcoming visitors1.1) Describe different reasons for people visiting a business, their requirements and how their needs may be met. Different reasons why people visit businesses is to see if their requirements are met are by; managing their own performance in a business environment by improving your own performance, working in a business environment, communicating in a business environment.The requirements you would need are; to solve business problems, organise and report data, prepare text from note, support the organisation of an event, meet and welcome visitors word processing software. Customers are people who buy products and services from other people (usually companies of one sort or another). What customers think, and feel about a company and/or its products is a key aspect of business success. Irrespective of whether a business' customers are consumers or organizations, it is the job of marketers to understand the needs of their custom ers. In doing so they can develop goods or services which meet their needs more precisely than their competitors.1.2) Explain the purpose of dealing with visitors promptly and courteously.The reason to dealing with visitors promptly and courteously is to insure whilst working in reception you're the first person people see when they enter the business. You're a big part of the first impression they'll have of the business. The first thing you can do in order to represent your organisation in a positive way is to be professional. The public will expect to see you dressed in a certain way; for example, if your organisation has a uniform you will need to be wearing it correctly at all times when representing your organisation in public. You will need to follow procedures on addressing people, distributing information, answering the telephone, etc.Members will take notice and form judgments on the image you present. This includes taking notice of your attitude, appearance, facial expres sions, the way you address people, tone of voice, courtesy toward others and your overall level of professionalism. People don't want to spend their money with companies that they're not confident can competently provide the products or services they are seeking. If you're organized and  professional, you increase the chances that your customers will see your company in a positive light, and they'll be more likely to spend their money with you.1.3) Explain the purpose of presenting a positive image of self and the organisation. The reason of presenting a positive image of your self and the organisation is because it is important to influence people in taking you seriously. This attracts the best workforce when employment opportunities arise in the organisation and the best clients when attracting business. All this translates into better returns and a higher profitability for the organisation.You are expected to present a positive image of yourself and your organisation because yo u will be able to; listen to and absorb the information that others are giving you, ask questions, when necessary, provide information to other people clearly and accurately, contribute to and allow others to contribute to, discussions, select and read written information that contains the information you need, communicate well in writing, establish good working relationships with other people.1.4) Explain the purpose of following health, safety and security procedures when dealing the visitors, including own responsibility. The reasons for following the health, safety and security when dealing with visitors, including your own responsibilities is to make sure equipment in the workplace is safely kept and maintained, also making sure fire exits remain accessible, which will reduce hazards in the workplace.It sets out a lot of your responsibilities for your health and safety at work and the health and safety executive is responsible for enforcing health and safety at work.The Data Pr otection Act 1998 is concerned with personal data which must be kept private. Expect staff/manager other people must not have access to confidential information about identifiable individuals held on computer or in certain structured manual filing systems.1.5) Describe different types of problems that may occur with visitors including, conflict and aggression.The types of problems which may occur whilst dealing with problems caused by visitors can be tough, whether you’re working in a customer service position or receptionist, it’s important to know what can happen.Different of problems which may occur are when he or she may shout, swear, or threaten you and the people around you due to various reasons such as their needs not being met.Understanding problems related to aggressive visitors can help you formulate responses and actions that help to keep you safe. First of all, you should consider creating a barrier between you and the people who come in as a layer of prot ection between visitors and employees. If this isn’t feasible at your location, you should consider beefing up security so you will be protected in the event of an emergency.1.6) Describe ways of dealing with different problems and when to refer them to an appropriate colleague.Dealing with problems when referring to an appropriate colleague is to try and soothe the colleague through calm discussion that will address his or her concerns.However, your first priority should always be a backup system that allows you to call for help when things spiral out of control. A button you can press to call for help, or a cell phone in your pocket can be helpful, try to program emergency numbers into your phone or security system well in advance of when they are actually needed.Vocations where aggressive visitors are common include the health care field, education, government services, and police work. Schools, hospitals, and government offices see their fair share of angry and agitated v isitors. In some cases, courses in self defence may provide you with important coping skills. Understanding how to defuse anger with a calm response can also be  helpful. Explaining the reality of rules, wait times, regulations, and service restrictions may be of assistance. It’s important to avoid angry emotions of your own while dealing with an agitated visitor.1.7) Explain the purpose of communicating with visitors.The more visitors communicate with you, the easier it is for you to build a relationship with them. The purpose of communicating with visitors is so that it allows them to understand each other in different ways and for several reasons and connect, also so that the information is disseminated.You would need to develop your communicative skills so that you can use it as a tool to help you understand and the visitor.We also communicate with visitors to listen to each their problems, and solve the difficulties which they may be facing, it helps to find solutions, which will help you to would receive information and know more about them which will help you to know what their needs are so that it is met.1.8) Describe organisation structures and communication channels within the organisation.The organisation structural channels in an organisation are when you are communicating with several levels of channels, (does not include your colleagues). For example if the management furnishes information about how things are going, notifies the supervisor of what the problems are, and provides requests for clarification and help. Supervisors, in turn, keep their employees informed and render assistance. Supervisors continually facilitate the process of gaining necessary clarification and problem solving; both up and down the organization. Also, supervisors communicate with sources outside the organization, such as vendors and customers.Communication channels within the organisation are structured fabric made up of the system of lines, or channels, whic h are interconnected. Organizational communication is really the flow of information through the  networks.Communication under the formal network is narrow, but it allows for flow of essential information. Moreover, it is easy to maintain, orderly in nature, supports the authority of the superiors and provides for closeness of contact thereby reducing channels of miscommunication. It has certain limitations, such as, bottlenecks in the flow, enhancing organizational distance, greater possibilities of transmission, errors, screening at various filter points, etc.

Teams Assignment Essay Example | Topics and Well Written Essays - 750 words

Teams Assignment - Essay Example In the movie miracle’ the team focused is U.S. men’s ice hockey that won the gold medal in the Winter Olympics back in 1980. This team was focused on their game and played it with a passion despite coming from different backgrounds. Their coach ensured they did their best and still had time for their loved ones like family. Their main objective was to win in all matches and they accomplished it by winning the gold medal. The team’s coach Herb Brooks used the transactional style in leadership. He made the team members achieve their goals by motivating them with rewards and punishment. Brooks used punishment to correct and improve the team’s performance by implementing the ‘herbies’ punishment as the team members called it deriving it from his name Herb. The punishment was meant to increase the team’s efficiency in routines and skills and remind them their major goal. This happened after the team went into a draw while playing with the Norwegian National Team in Oslo. Brooks noted that his team got distracted by the blond girls who were cheering on the teams. Its then that brooks used his drill the ‘herbies’ in this drill the team would sprint back and forth together across the ice, over and over, he made the team run into the night asking them who they played for as they run, one player Mike Eruzione got exhausted and answered that he played for the United States of America and Brooks ended the drill. After the drill the team went on winning the next matches that followed. For a group to easily develop, the use of Tuckman’s model should be implemented. It consists of the forming, storming, norming, and performing.All these help find problems, find the solutions, plan their work, and present the final results. In forming, the team members get to meet and know each other; they exchange information about themselves and make friends. Many members tend to be shy or give first impressions as behaving well or matured. The members at this stage

The Hunting of Ancient Human Beings Term Paper Example | Topics and Well Written Essays - 1250 words

The Hunting of Ancient Human Beings - Term Paper Example These hominids evolved into Homo Erectus 1.5 million years ago followed by the Neanderthal man 200000 years ago. These hominids were hunter-gathers and used stone tools for this work and each stage was marked by improved intellect and mind. Due to increased population leading to overhunting, a Neolithic Revolution occurred 12000 years ago thus shift from hunting and gathering to plant and animal domestication in the Middle East along the Nile. This paper will discuss the hunting methods of the early man from Homo habilis, Homo erectus, and Neanderthal men to the beginning of Agriculture by the Homo sapiens. The Homo habilis is the earliest species of â€Å"humans† or bipedal beings. They were regarded as the â€Å"handymen† or â€Å"skillful human† by Louis and Mary Leaky who discovered their fossils alongside at Olduvai Gorge in Africa in 1959. According to the archeologists, Homo habilis existed 2.5 million years ago and were the earliest tools making hominid. They had a brain fifty percent larger than their predecessors the Australopithecus who lived 3-4 million years ago (Duiker & Spielvogel 3). They were regarded as handy as they could use their hands to grasp objects and make stone tools marking the beginning of the Paleolithic period (Old Stone Age). They were bipedal humans in that they had an upright posture and could walk with their legs, unlike the Australopithecines who were more like chimpanzees. According to Brown, Fairfax, and Sarao, they had â€Å"larger teeth than human and elongated premolars† (n.p). Their brain had a cranial capacity of 55 0cc. The development of the brain was a very crucial for early men as it determined the way of life and advancement to the next stage of evolution. These hominids depended on hunting and gathering hence intellect determined the types of tools to make and the type of game and fruits to gather as well as survival tactics.

Macroeconomics and Microeconomics - Macro4M Essay

Macroeconomics and Microeconomics - Macro4M - Essay Example The measure does not reflect the initial purpose as observed by economic policy makers. In that case, the output presented is not the actual output of the nation. In essence, it cannot tell the policy makers whether the economy produced more goods and services since the measure changes with prices and quantity. On the other hand, real GDP is adjusted for inflation or deflation. It measures GDP in constant prices. As a result, economic policy makers are able to identify the changes in the actual production of final goods (Boyes & Melvin, 2010, p.108). Indeed, it measures the quantity of goods and services a nation produces after eliminating the effects of price changes. Unlike nominal GDP which significantly reflects increased prices, real GDP indicates actual changes in the output. Economic policy makers would be more interested in more goods and services than higher prices in order to evaluate the economic status of the country. In fact, it is better to have nominal GDP rise due to higher output than due to higher prices. Economic policy makers want the nominal GDP to increase because of an increase in real GDP. If economic policy makers were to rely on the nominal GDP in determining national output, they would in many cases make ineffective decision. This is because, the large part reflected in the increasing output is as a result of price fluctuations. The actual output devoid of any influence is most important in national policy making. Therefore, they will always consider real GDP to be the reliable determinant of the output in order to make the most appropriate economic decision. Question two Gross domestic production (GDP) and other national income measure have been considered to be inadequate measure of social welfare (Elizabeth & UMAE, 2007, pp.20-25). This is because GDP measures all consumption, government spending and investments within a country plus exports, regardless of the citizenship of the investors or consumers. This measure counts air pollu tion, cigarette advertising as well as ambulances that clear the ways of bloodshed. It counts environmental destruction and the costs created by inhumane behaviors. The measure includes jails and correction facilities for the people who break the law. However, GDP does not include important social measures such as the health of the people, the quality of education, the beauty of culture, the strength of families. It does neither count the integrity of the leaders nor their intelligence. GDP does not measure the courage or wisdom of the people neither does it measure empathy nor devotion of the people. Essentially, GDP is a measure of many things but does not emphasize on the things that make life meaningful. There are conceptual problems noted with using GDP as a measure of social welfare that can be easily eliminated in order to make it a better measure of social welfare. First, the measure can be tailored to register monetary exchanges as well as social exchanges. Second, it shoul d not include commodities that lower social wellbeing such as weaponry and terrorism costs. The measure should place value on social practices like leisure-time and cultural qualities. Most important, GDP must not ignore the distribution of income and wealth within the society. This might include special consideration of the specific areas that can enhance comfortable living of the citizens such as offering employment opportunities.

Organ Trafficking Solution Research Paper Example | Topics and Well Written Essays - 750 words

Organ Trafficking Solution - Research Paper Example India has been cited as one of the countries with the highest number of organ traffickers among other countries such as Philippines, Pakistan, Egypt and China. According to Shimazono (2007), organ transplantation is a therapy that is practiced on persons with dysfunctional organs and is practiced internationally. He notes that nations are illegalizing organ donations, and yet illegal organ trafficking still exists. Thus, he recommends that vulnerable individuals should be protected by these nations as a form of curbing and controlling this illegal activity. Among the main organ exporters, India contributes much to the illegal trade since many of the organ traffickers sell these organs to foreigners in the country (Shimazono, 2007). Organ transplant according to Shimazono has serious effects and consequences on the lives of the affected individuals. Regrets, discrimination, and depression, are some of the effects of organ trafficking causes on the victims. MOHAN, which is an Indian non-government group, supports the legal donation of organs in India and thus demonizes organ trafficking as an inhuman and illegal business. Many economic and social challenges force Indian young men to engage, in these dubious businesses, to sustain themselves. An urgency to control and curb the illegal business is needed in India and the government, researchers and Indian policy workers are working so hard to erad icate the practice. This essay aims at offering the solution to the problem of organ trafficking. Organ trafficking has become a contentious issue, which many governments and international organizations are trying to solve. The international community has been on the far front line in curtailing the organ trafficking business with a number of countries joining to coming up with policy solutions (Kelly, 2013). Some of the countries aim at reducing the

Exchange risk Research Paper Example | Topics and Well Written Essays - 3250 words

Exchange risk - Research Paper Example Foreign exchange rates have an impact on the economic society as discussed. Low exchange rates are a signal to the recession economic period and consequent political instability. Conversely, substantial rates of exchange are a sign of stable commercial conditions for a country. The exchange rates directly affect the international trade. For instance, low exchange rate support activities like tourism and exports in the economy (Howell & PRS Group, 2011). At this point, domestic goods become inexpensive for the foreign buyers. Additionally, foreign currency rates have an effect on investment funds that either move in or out of an economy. The countries that have fluctuating currency are less attractive to investors from overseas. This because all investors are assumed to be risk averse and, therefore, like returns and dislike losses. At this time, foreigners liquidate their real estates, stocks, and bonds just because such derivatives are losing purchasing power to rival investments in other countries. Foreign investors prefer making financial investments when they think that price in them will be conserved as international profits are ultimately converted back to their domestic currency. The foreign exchange rate leads to an economic growth: it is true that the higher the price of the net exports, the higher the nation Gross domestic product. The country’s GDP is given as C+I+G+(X-M) Where C = consumer spending, C= capital, I= investment by the businesses and households, G= government spending and (X-M) = net exports.

African American Gay Rights Essay Example for Free

African American Gay Rights Essay I cannot begin to argue about African American/Hispanic LGBT, living in New York City and their civil rights without remembering the public outcry against black civil rights. Although the focus of this paper is on African American/Hispanic LGBT living in New York City and Their Rights to Marriage I have decided to start my paper of by discussing the civil rights movement of the 1960s. The civil rights movement of the 1960s and the continuing struggle against race-based discrimination were rooted in the struggle against slavery. As early as the eighteen hundreds the United States legislative had laws known as segregation laws that limited certain freedom to them. They had to live in separate neighborhood, attend separate schools, drive in the back of public buses verses in the front where Whites were; African American would not dare go against these laws back then because if and when they did, they were unjustly imprisoned, beaten lynched and more for just trying to exercise human rights. In the 1960s African Americans led a fight to remove the legally codified vestiges of slavery from our constitution and from state and local laws. Most repulsive among these, were Jim Crow laws that required racial segregation; African Americans had to endure all these things until The Civil Rights Movement. The modern concept of civil rights was pioneered by African Americans in their long struggle to become full citizens of the United States. From the Civil Rights Movement to the Stonewall Riots of 1969 to May 17, 2004, the LGBTQ movement has made some tremendous gains into mainstream society, a reality that has not been afforded to African Americans. The African American Civil Rights Movement gave birth to many other civil rights movements in the 1960s. African Americans not only made new law, their success gave new hope. Among the many efforts sparked by the African American Civil Rights Movements were the efforts to end discrimination against women, Hispanic Americans, Native Americans, and Asian Americans, people with disabilities and lesbians and gays. Some African American still has one more river to cross because now African American LGBT are fighting a new civil war, the fight for same sex marriage; the right to be legally married. Currently, marriage has two distinct components: civil marriage and the religious ritual of marriage. Mixed-gender couples can have a civil marriage without the religious ceremony/ritual. Couples can have a religious ceremony/ritual, without a civil marriage. Some couples can choose both. However, to receive the legal protections of marriage, a couple must have a civil marriage, which is the only marriage that can be addressed by courts or legislatures. The LBGT believe that the rights and legal protections of civil marriage that are given to mixed-gender couples and families should also be extended to couples and families who are headed by same-gender couples. These include the rights of survivorship, inheritance, insurance, joint income tax filing, and a myriad of rights that many mixed-gender couples take for granted. For African American LGBT, state regulation has been particularly harsh. State sodomy law has had a way of preventing LGBT from acquiring some of the rights they are entitle to. Today, fewer than half the state has sodomy laws. LGBT recognizes New York City for being the birth place for many modern gay movements; however, New York has not yet passed any law giving LGBT legal protection and political support, (right to marriage being on of them). New York State gay rights bill, first introduced in 1971, still has not become law. While other states, like Vermont has established civil unions for LGBT, New York has not. Andy Humm writes that the biggest gay-related debate throughout the country right now is over government sanction of same-sex elationships. Vermont has gone the furthest, establishing civil unions for gay couples that confer almost all of the rights to which a married man and woman are entitled, though stopping short of full legal marriage. New Yorkers may travel to Vermont for the civil ceremony as of July 1, but there is some question as to what legal weight it will carry back home. The federal government enacted the Defense of Marriage Act (DOMA) in 1996 when it looked as if Hawaii might give same-sex couples marriage licenses. It barred federal recognition of legal same-sex marriages performed in any state and gave the other states the right not to honor such a contract. Thirty-two states have passed laws barring recognition of same-sex marriages performed in other states, even though no state or nation allows gay couples to obtain a marriage license. (Holland will likely be the first in 2001. ) A New York version of the Defense of Marriage Act is pending in Albany, but has not had a vote in either chamber. Bibliography Diane Silver et al. , The New Civil War: The Lesbian and Gay Struggle For Civil Rights (New York; New York:1997), 25-26 Andy Humm, The State of gay rights in New York, Available http://www. gothamgazette. com/iotw/gayrights/ (Accessed May 16, 2005).